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Terms and Conditions




These general sales conditions are settled between Heliotextil - Etiquetas e Passamanarias, S.A., share holder company, located at Rua dos Combatentes do Ultramar, 167 - Zona industrial das Travessas, 3700-089 S. João da Madeira - Portugal, with the VAT Nº 500133263, with a capital of 2.000.000 €, from now on referred to as Heliotextil, S.A., and any individual or firm that buys through the internet Website, from now on referred to as “User”.




1. These general sales conditions are designed to provide and define all relevant information on the procedures for ordering, sale, payment and delivery of purchases on the website




1. The User can make his order, after having used the device on-line, by selecting “Add Quantity”.
2. To send his order, the User should:
a) Register on the Website, providing the requested information (See privacy policy).
b) Make the "Login" (providing a combination of email and password chosen by the user upon registration).
c) Complete the information and choose the options that are available throughout the process (delivery and billing address; means of dispatch; payment method). 
3. The sending of the order by choosing “Finish order” means the full and complete acceptance by the User of price and description of products available for sale as well of this contract.
4. Heliotextil SA will honour the received orders online within the limits of available stocks. In the absence of availability of the product Heliotextil, S.A. undertakes to inform the user as soon as possible (maximum 30 days). 
5. During the order or later, the User may be asked about the possibility of being supplied by a Heliotextil’s, SA franchisee and, if accepted, can be the franchisee to make the delivery of the articles on the terms and conditions that Heliotextil, S.A. would make.



1. Delivery of orders can be made through different forms, as selected at the time of the order.
2. Heliotextil, SA undertakes to deliver the ordered items as soon as possible. As deadlines for the website, should be considered the period of production (production + preparation) plus the period of transport and they are translated into working days. These deadlines should be considered as indicative, however Heliotextil SA will endeavour to always meet these deadlines, and cannot be held reliable for inconveniences or losses incurred by not fulfilling them. The maximum period of delivery is 30 days, except otherwise is agreed between Heliotextil, SA and the User.

3. To follow up an order in progress, the User can send an electronic message to the e-mail: or contact by phone: +351 256 201 100 from 08:30 a.m. to 5.30 p.m., from Monday to Friday. To estimate the total time of an order until its delivery, the User should consider that counting period starts always in the date of receipt of payment or its debit authorization.
4. The count of delivery time is not valid during the closure periods announced on the website.



1. Heliotextil, S.A. proposes to the User the following methods of payment:
a)    Credit Card - Visa or MasterCard:
The User, when opting for online payment by credit card as Visa or MasterCard / EuroCard, must put the data from the card at the end of the purchase, in secure areas of the site that ensure that the data are not violated or viewed at any time of the process.  The credit card debit instruction can be done from the moment the order is placed until 7 days from the date of the order (imposition of the payment service provider) and may occur before shipment of the order or termination of the service.

 b)    By Transfer:

b1) Bank Transfer
the User chooses to pay by Bank Transfer, consider the following account of the destination of the wire:
From Portugal:
NIB : 0010 0000 12987990001 67
Outside Portugal:
IBAN: PT50 0010 0000 1298 7990 0016 7

O Utilizador poderá processar o pagamento utilizando o serviço PAYPAL disponível no sítio internet para o seguinte e-mail:

After making the transfer the User must send the proof to the following fax number:+ 351 256 832 824 or to the email: The order is valid only after confirmation of entrance on the destination account.

2. For payments by credit card, the debit is made at the dispatch of your order if obtained prior authorization to debit your bank account from the centres responsible for payment, without which your order can not be accepted.
3. The Us
er will pay a global amount representing the value of the product plus the cost of transport.
4. Heliotextil, S.A. has partners who offer a range of functions necessary for the management of a secure payment over the Internet. Payments are processed through  REDUNICRE.
If the request is denied, contact the bank or the issuer of your card to get further clarification. We guarantee that the data of your card are not violated and will not be accessible by others.




1. Prices are expressed in Euros, with taxes and charges not included, being added and discriminated  on the final value the  tax over the final consumer - VAT where applicable and in force at the date of payment of the order.
2. If there are any changes in the price of products for sale on this website, it’s guaranteed the conditions in force at the time of the order.
 3. The prices shown in the "shopping cart" are always the most updated prices in force, but should only be considered valid while they are visible on a refreshed website page. The viewed price is only guaranteed after the order is duly registered.



Any product delivered in electronic form to an individual member of the European Union to any other member of the European Union will automatically be subject to the VAT tax of the issuing country, in this case Portugal. Only customers outside the European Union will be invoiced without VAT and the VAT declaration is the initiative of the beneficiary of the product. Companies from European Union who resell to another member of the European Union (other than where they are located) should provide their VAT number to be invoiced without VAT.




Heliotextil will issue the invoices-receipt electronically, accepting the client to receive them, unless otherwise requested. When an invoice is available electronically, it will not be issued any invoice on paper.




1. On the website there may be promotions that are visible in the product description.  To ensure the discount, it is necessary that the product is added to the basket and the order is made, and that the payment is received, counting from the date of the finalization of the order.
2. To store a product in the "shopping cart" does not guarantee the price or the discount.




1. Any product purchased on the website, except those mentioned in paragraph 7 of this article, can be exchanged or returned, without payment of compensation and without need to specify the reason, since the User explicitly expresses this intention within a maximum of 15 days after its reception contacting Heliotextil, SA by any of the following ways:

Fax: +351 256 832 824


2. The process of return is simple, but varies according to the provenance, so the User must first contact Heliotextil, SA.
3. Heliotextil, SA does not accept any return with postage to pay or against payment, committing to reimburse the User within a maximum of 30 days after receipt of the returned product.
4. The products must be returned no later than thirty days after its receipt, in the same way in which reached the hands of the User and without any fault. The licensed products are required to keep the seal of guarantee of authenticity of the product.
5. If the resulting amount from the exchange of products of an order exceeds the initial amount of the same, the User must pay the difference, using a way of payment available under Article 4.
6. If the resulting amount from the exchange of products of an order exceeds the initial amount of the same, or in case of return, the User can choose one of the following forms to refund the amount paid in excess:
a) Credit (valid for use on future purchases on the site; or
b) Refund by bank transfer to the indicated account. Articles sent free in form of gifts or bonus, are not reimbursed. 
7. When ordered items have been prepared in accordance with the specifications of the User, customizing them using the opportunity afforded in the virtual store, it is not possible to exercise the right of return or exchange referred to in paragraph 1 of this Article, except if the referred articles have some defect in manufacture.




The User can send his complaints to Heliotêxtil, S.A. located at Rua dos Combatentes do Ultramar, 167 - Zona industrial das Travessas – 3701-089 S. João da Madeira - Portugal, or submit it by fax nº +351 256 832 824, by email:, or by phone +351 256 201 100




1. Heliotextil, SA can not be held responsible for breach of contract, first, in case of force majeure, particularly in cases of public nuisance or total or partial strike, including postal services and means of transport or communications, or, on the other hand, if attributable to the User.
2. Heliotextil, SA is not responsible for any damage or inconvenience caused to the User by using the Internet network, such as interruption of service, external intrusion, anomalies caused by computer virus or any other situation irrelevant.
3. Heliotextil, SA can not be held responsible for consequences resulting from misuse of products sold on the website.
4. When the User accepts that the articles ordered can be supplied by the franchisee, pursuant to paragraph 5 of Article 2, Heliotextil, SA declines any responsibility for fulfilling the contract, being the franchisee bound to its obligations.




The User authorizes Heliotextil SA to use by automated means the personal data provided by the purchase order. Read our Privacy Policy.




1. The User can authorize or not, the receipt of advertising from the website and can at any time change his decision.
2. The only purpose of our advertising is to inform the User about new products or promotions.




1. The articles available in the virtual store are marketed under trademark, therefore their counterfeit or imitation is illegal and the perpetrators are liable to civil and criminal procedure.
2. All contents of the website are an intellectual property of Heliotextil, SA and may not be copied or reproduced.
3. The User that has a Website on the Internet and who wishes to place, for his personal use, a link that refers directly to the Website, must ask permission to Heliotextil, SA
4. In this last item, the authorisation does not set a tacit agreement of partnership.




Users who are interested in being business partners of Heliotextil, SA, for marketing of products available on this website, either as an agent or with the status of franchisee, should come into contact with this company.




The Parts agree that the computerized records, preserved in the computer systems of Heliotextil SA in safety, will be proof of communications, orders and payments between both parts.




1. The law applied to any contractual relationship established through the website is the Portuguese law.
2. To solve any and all conflict emerging from this contract, the competent shall be the court of the District of S. João da Madeira, with expressed resignation of any other.

Version COM 028.02
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